September 26, 2007

Pottery Barn Kills

Trees. Lots and lots of trees. I know this because I get a catalog from them nearly once a week, and they are always friggin' huge. And still, I look through every one of them, diligently scanning every page, and here and there, I order something if I can't get it in the store. Cut to today, when my new pillow cases arrived, and I saw that they charged me $12 for "shipping and processing." For two pillow cases? That were listed as "free shipping" items? I got on the horn to customer service, and the lovely woman I talked to corrected the mistake, but I still have to wonder if $12 isn't a bit steep for shipping two pieces of fabric in a glorified Ziploc baggy that my mail carrier shoves so far into my shoebox size mailbox that it takes two hands and sometimes a foot to get it out. It would appear the $12 is to cover the cost of shipping the TWO giant catalogs they loaded the package down with, one of which was the very one I ordered the damn pillow cases out of in the first place. So that's how I contributed to the destruction of our planet's natural resources today. And you?

1 comment:

amamgets said...

yes -- and Restoration Hardware. It drives me NUTS.